Title:  ERP & Applications Specialist

Reporting Lines

Job Purpose

-   Provided support to user for ongoing as well as completed projects
-    Assist and collaborate with users & team in ensuring their day to day tasks are completed.
-    Perform all functional task of applications support / implementation project life cycle as a techno/functional resource which include following:
    o    Requirement Discussion, Notes
    o    Helping Notes / Documents
    o    Documentation – For Solution & Issues Resolution
    o    System configuration
    o    User training etc
-    Designing reports in available tools for applications
-    Personalization of the application in compliance with recommended practices for application.

Main Tasks and Accountabilities

-    Timely completion of all assigned assignments and other deliverable
-    Administration of application
-    Users/Companies satisfaction regarding day to day support
-    Security & user access management in application
-    Maintenance of application and database servers for application (Only Application related aspects)
-    Maintain data backups and alternate options as backup in case of disaster or shut downs
-    Prepare and maintain alternate production environment in case of failure/disaster
-    Training & knowledge sharing to the team mates and users in order to enable them benefit maximum from application
-    Keep track of the updates of the application and make propose useful features for implementation
-    Document/track requests from the users and applied/suggested solution or rectifications
-    Preparing documents, meeting materials and correspondence
-    Performing miscellaneous application-related assigned by the Group IS manager
-    Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
-    Participate in professional development activities like training & certifications
-    Provide quality service to the users in order to present a good image of IS department as well as maintaining constructive relationships with Colleagues, Company’s employees and vendors.
-    Adhering to company protocol as laid out in the Company Handbook
-    Additional responsibilities as requested by the IS manager
-    Providing assistance as required to the IS manager.  

Main Tasks and Accountabilities

Main Tasks and Accountabilities

Main Tasks and Accountabilities

Working Environment

A pleasant office environment is provided with some travel to other offices of group.

Main Contacts and Working Relationships

Background Knowledge and Experience