Job Purpose

Accountable for ensuring the reliable operation of the Business Unit’s computer systems within defined requirements, budgets, and timelines.

Oversees the implementation and maintenance of IT infrastructure and provides day-to-day support for users across systems and networks.

Support and guide junior team members to function them on duties and identify potential training needs for them.

Main Tasks and Accountabilities

Safety

• Participate in safety training related to industrial plants/projects to protect self and others.
• Follow all corporate and Refinery HSE policies and procedures.

Tasks and Responsibilities

• Complete assigned tasks and deliverables within agreed timelines.
• Manage and support the organization’s IT systems and infrastructure.
• Safeguard IT assets, information security, and control structures in line with ICT policies and procedures.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Assist in small to medium IT projects as directed by the Line Manager.
• Provide timely desktop and user support to minimize business impact.
• Set up, configure, and maintain laptops, desktops, and related hardware.
• Install and update authorized software on company devices.
• Configure and maintain PCs, printers, and scanners.
• Respond to IT support calls and service requests promptly.
• Document solutions, create user guides, and update the knowledge base.
• Maintain and update the help desk/support log effectively.
• Deliver basic on-site training and guidance to users when required.
• Provide timely updates on support activities to the reporting manager.
• Perform other IT-related duties and responsibilities as assigned.

Main Tasks and Accountabilities

Miscellaneous

• Undertakes similar or related work as directed by senior management.
• The Management reserves the right to alter the content of this job description, after consultation to reflect changes to the job or services provided, without altering the general character or level of responsibility.
• The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the Company’s Equal Opportunities Policy.

Main Tasks and Accountabilities

Main Tasks and Accountabilities

Working Environment

A pleasant office environment is provided with some travel to other offices of group.  

Main Contacts and Working Relationships

Background Knowledge and Experience