Reporting Lines

Job Purpose

Service and repair for all Electronics Equipment which is allocated.  Conducts the rapid and accurate servicing or repair of allocated equipment.

Main Tasks and Accountabilities

• Work on a variety of appliances to carry out servicing or Receive enquiries on follow up on guarantees and warranties for customers with issues on supplied equipment.
• Interface with customers to ensure maximum customer satisfaction
• Interaction with the customers for servicing or installation of items.
• Carry out proper installation of items where required and a brief explanation of the item how to use.
• Respond to calls for service support within a reasonable amount of time
• Work efficiently on repairing or servicing to minimize costs and maximize effectiveness of time.
• Maintain a full working knowledge and repair skills for items in area of responsibility.
• Refer to manuals and repair diagrams –and run through fault finding guides 
• Check the fault issues as per the customer feedback.

Main Tasks and Accountabilities

• Explain use and installation of items and a brief explanation of the item how to use where required to customer where appropriate.
• Interact with customers where required.
• Check all documentation related to the servicing and repair.
• Give proper feedback in case of installation pending or delivery not done.
• Complete all paperwork relating to the specific items for servicing or repair.
• Report faults to both sales and Supervisor and service manager.
• Undertake similar or related duties as directed by senior management  

Main Tasks and Accountabilities

Main Tasks and Accountabilities

Working Environment

A working environment of office and workshop is provided.  Time is spent sitting or standing using hand tools.  Some local travel may be required.

Main Contacts and Working Relationships

Background Knowledge and Experience